Accounting & Financial Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Receive, assess, and analyze user inquiries.

• Comprehend users' challenges and the business context.

• Deliver clear, helpful, and customized responses.

• Monitor tickets until full resolution is achieved.

• Elevate complex issues to the technical or product teams.

• Sustain a high standard of service quality.

• Assist in-house and accounting-firm accountants in integrating their data into Pennylane.

• Grasp the challenges associated with transitioning from another accounting software solution.

• Identify issues and oversee their resolution.

• Contribute to improvements in processes and documentation.

• Create and revise user-facing help materials.

• Recognize recurring inquiries and encourage customer self-service.

• Share accounting expertise with the team.

• Report challenges and requirements to the product teams.

• Propose enhancements to internal processes and tools.

• Gradually become a product and business expert capable of pinpointing areas for improvement and leading projects.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Audit (CCA), or an equivalent qualification.

• A minimum of 3 years' experience in a public accounting firm.

• Ideally, experience completing at least three tax seasons.

• Direct experience working with company directors is a plus.

• Strong understanding of accounting principles and the daily realities of accounting firms.

• Interest in digital tools and emerging technologies.

• Self-motivated, curious, and equipped with problem-solving abilities.

• Excellent writing skills with a capacity to articulate concepts clearly.

• Strong customer service focus and interpersonal skills.

• Ability to work collaboratively within a team and adapt quickly.

• Eagerness to learn and stay updated on product developments.

• Professional proficiency in English (reading, listening, and written communication).

• Knowledge of Pennylane is advantageous.

🏝️ Benefits

• Alan Blue and Alan Mind health insurance.

• Meal vouchers via Swile.

• 6 to 12 additional RTT days in addition to 25 days of paid annual leave.

• A monthly budget for working from home or in a coworking space.

• Offices located just a few minutes from Saint-Lazare station in Paris.

• A BSPCE equity package.

• Access to 8,000 gyms and over 300 wellness activities through Gymlib.

• A Mac.

• Access to Busuu for enhancing your English skills.

• Tech Days every three months and an annual company seminar.

• Sports activities and regular events with colleagues.

• An inclusive and supportive work environment that fosters personal and professional growth.