Accounting & Financial Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Receive, evaluate, and analyze user requests

• Comprehend users’ challenges and business context

• Offer clear, informative, and customized responses

• Monitor tickets until complete resolution

• Escalate intricate issues to the technical or product teams

• Uphold a high standard of service quality

• Assist in-house and public practice accountants in integrating their data into Pennylane

• Grasp the obstacles related to transitioning from another accounting software

• Recognize potential issues and facilitate their resolution

• Contribute to enhancements in processes and documentation

• Create and revise user support materials

• Identify recurring inquiries and encourage customer self-reliance

• Share accounting expertise with the team

• Communicate pain points and requirements to the product teams

• Propose enhancements to internal processes and tools

• Gradually evolve into a product and accounting subject-matter expert while leading projects

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Auditing (CCA), or equivalent

• Minimum of 3 years of experience in a public accounting firm

• Ideally, experience completing at least three tax seasons

• Direct experience working with business owners is an advantage

• Strong understanding of accounting principles and the daily realities of accounting firms

• Interest in digital tools and emerging technologies

• Self-driven, inquisitive, and capable of problem-solving

• Exceptional written communication skills and a knack for explaining concepts clearly

• Strong service orientation and comfort in customer interactions

• Ability to collaborate within a team and adapt swiftly

• Willingness to learn and stay updated with product developments

• Proficient in professional English (reading, listening, and writing)

• Familiarity with Pennylane is a plus

🏝️ Benefits

• Alan Blue and Alan Mind health insurance

• Meal vouchers through Swile

• Between 6 and 12 additional RTT days, alongside five weeks of paid vacation

• A monthly budget for remote work or coworking space

• Offices situated just a few minutes from Saint-Lazare station in Paris

• BSPCE equity package

• Access to 8,000 gyms and over 300 wellness activities via Gymlib

• A Mac

• Access to Busuu for English improvement

• Tech Days every three months and an annual company retreat

• Regular sports activities and events with colleagues

• An inclusive, supportive work environment that fosters personal and professional growth