Accounting & Financial Management Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the business and platform authority for clients utilizing Pennylane as their primary accounting and financial management software.

• Serve as the intermediary between client executives, their in-house accountants, and accounting firms.

• Engage with users on a daily basis to comprehend the challenges they face.

• Investigate inquiries and deliver responses or solutions.

• Elevate issues to technical teams when necessary.

• Assist in-house accountants and accounting firms in transferring their data into Pennylane to enable a smooth migration process.

• Undergo continuous training on the product, the company, and its various departments during the initial three months.

• Receive, assess, and address accounting-related inquiries.

• Monitor tickets until complete resolution.

• Manage increasingly complex customer inquiries.

• Develop and refine customer support documentation.

• Share accounting expertise and practical experience with fellow team members.

• Provide product teams with well-organized feedback regarding customer usage.

• Identify opportunities for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• Formal education in accounting (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, ideally including at least three tax seasons.

• Previous experience working directly with a business owner or executive is advantageous.

• Enthusiasm for innovative work tools and emerging technologies.

• Self-driven, with the capacity to independently troubleshoot and find solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills with the ability to articulate concepts clearly and professionally to users.

• Capability to understand and respond to customer needs, deliver outstanding service, and maintain strong relationships.

• Ability to work independently as well as collaboratively within a team.

• Flexibility to adjust to swift changes in the platform.

• Willingness to learn and keep up with product advancements.

• Right to work in France is required; the company does not offer visa sponsorship.

🏝️ Benefits

• Access to one of the best health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers provided (Swile card).

• Additional days off ranging from 6 to 12 under the RTT scheme, in addition to 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance for remote work or coworking space expenses.

• Convenient office locations just minutes from Saint-Lazare station in Paris.

• Allocation of BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• Provision of a Mac computer.

• Participation in team sports and company events, including Tech Days every three months and an annual company retreat.

• An inclusive and supportive work environment that fosters personal and professional development.