Accounting & Financial Management Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Receive, assess, and evaluate user requests

• Comprehend users’ challenges and their business context

• Deliver clear, informative, and customized responses

• Monitor tickets until complete resolution

• Escalate complex matters to technical or product teams

• Maintain a high standard of service quality

• Assist in-house and accounting-firm accountants in integrating their data into Pennylane

• Grasp the complexities involved in transitioning from other accounting software solutions

• Identify potential obstacles and coordinate their resolution

• Contribute to the enhancement of related processes and documentation

• Create and revise user-facing support materials

• Recognize recurring inquiries and advocate for customer self-service

• Share accounting expertise with the team

• Communicate pain points and requirements to product teams

• Recommend enhancements to internal processes and tools

• Gradually evolve into a product and business specialist capable of pinpointing areas for improvement and leading initiatives

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Audit (CCA), or equivalent

• Minimum of 3 years’ experience in a public accounting firm

• Ideally, experience completing at least three tax seasons

• Direct experience engaging with business owners is advantageous

• Strong understanding of accounting principles and the daily operations of accounting firms

• Interest in digital tools and emerging technologies

• Autonomy, curiosity, and strong problem-solving abilities

• Excellent written communication skills with a knack for clearly explaining concepts

• Strong customer service focus and interpersonal skills

• Ability to collaborate within a team and adapt swiftly

• Willingness to learn and stay informed about product developments

• Professional proficiency in English (reading, listening, and writing)

• Knowledge of Pennylane is a plus

🏝️ Benefits

• Alan Blue and Alan Mind health insurance

• Meal vouchers through Swile

• 6 to 12 additional RTT days in addition to 5 weeks of paid leave

• A monthly budget for remote work or coworking space

• Offices located just minutes from Saint-Lazare in Paris

• BSPCE equity options

• Access to 8,000 gyms and over 300 wellness activities through Gymlib

• A Mac

• Access to Busuu for improving your English

• Tech Days every three months and an annual company seminar

• Regular sports activities and social events with colleagues

• An inclusive, supportive work environment that encourages personal and professional growth, both in the office and remotely