Accounting & Business Management Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as an expert in both product and accounting domains for clients utilizing Pennylane, an accounting and financial management software.

• Act as a bridge between business leaders, internal accountants, and accounting firms.

• Grasp the challenges faced by users on a day-to-day basis.

• Assess requests and provide appropriate answers or solutions.

• Elevate issues to technical teams when required.

• Assist in-house accountants and accounting firms with data importation into Pennylane to streamline migration.

• Dedicate the first three months to continuous learning about the product, the organization, and its various departments.

• Receive, evaluate, and resolve requests related to accounting.

• Monitor tickets until they are fully resolved.

• Manage increasingly complex customer inquiries.

• Develop and refresh customer-facing help resources.

• Share accounting expertise and practical experience with team members.

• Convey constructive feedback from customers to the Product teams.

• Identify opportunities for enhancement and contribute to team effectiveness.

• Lead initiatives for improvement and professional growth.

• Collaborate with internal teams and diverse stakeholders.

⛳️ Requirements

• Qualification or degree in Accounting (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, ideally covering at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to independently solve problems and devise solutions.

• Familiarity with Pennylane is considered a plus.

• Proficiency in English at a professional level.

• Strong writing skills, with the ability to articulate concepts clearly and professionally.

• Capacity to understand and address customer needs while fostering strong relationships.

• Ability to work both independently and as part of a team.

• Adaptability to the rapid evolution of the tool.

• Willingness to learn and keep abreast of product advancements.

• Eligibility to work in France is mandatory; the company does not currently sponsor visas.

🏝️ Benefits

• Comprehensive health insurance plans (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional RTT days ranging from 6 to 12 on top of 5 weeks of paid annual leave.

• Opportunity to enhance English language skills through Busuu.

• Monthly allowance to support remote work or coworking space expenses.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• Provision of a Mac.

• Company events, including Tech Days every three months and an annual off-site.

• An inclusive and supportive work environment that promotes both personal and professional development.