Accounting and Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting specialist for clients and their accounting professionals.

• Act as the intermediary between business owners, in-house accountants, and accounting firms.

• Comprehend and investigate issues faced by users.

• Provide solutions or answers and escalate issues to technical teams when necessary.

• Assist in-house and firm-based accountants in importing their data into Pennylane to streamline migration.

• Conduct training on the product, the company, and its various departments during the initial three months.

• Receive, assess, and resolve accounting-related inquiries.

• Follow up on tickets until achieving complete resolution.

• Manage increasingly complex customer requests.

• Create and update resources for customer support.

• Share accounting expertise and practical experience with colleagues.

• Communicate structured customer feedback to the Product teams.

• Identify opportunities for enhancement and boost team efficiency.

• Lead initiatives that contribute to professional development.

• Opportunity to advance into roles in advanced support, account management, or customer implementation.

⛳️ Requirements

• Accounting qualification (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, ideally including at least three tax seasons.

• Direct experience working with a business owner is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to independently solve problems and discover solutions.

• Familiarity with Pennylane is a plus.

• Professional level of English proficiency.

• Strong written communication abilities and the skill to explain concepts clearly and professionally.

• Capability to understand and respond to customer needs, deliver excellent service, and maintain robust relationships.

• Ability to work autonomously and collaboratively within a team.

• Flexibility to adjust to rapid changes in the platform.

• Enthusiasm for learning and staying informed on product developments.

• Eligibility to work in France is mandatory; Pennylane does not currently sponsor visa applications.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Between 6 and 12 additional RTT days in addition to 25 days of paid leave.

• Opportunities to enhance your English skills with Busuu.

• A monthly allowance to support remote work or coworking space usage.

• BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Tech Days every three months for remote Pennylaners.

• Annual company retreat.

• An inclusive and supportive work environment that encourages personal and professional growth.