Accounting and Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients utilizing Pennylane as their accounting and financial management tool.

• Act as the intermediary between client business leaders, internal accountants, and accounting firms.

• Comprehend and investigate user issues as they arise.

• Offer solutions or answers and escalate matters to technical teams when necessary.

• Assist internal accountants and accounting firms in importing their data into Pennylane to ease the migration process.

• Receive, assess, and address accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Manage increasingly complex client inquiries.

• Develop and refresh customer support resources.

• Share accounting expertise and practical experience with team members.

• Communicate actionable customer feedback to the product teams.

• Identify improvement areas and spearhead projects that enhance team efficiency.

⛳️ Requirements

• An accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, ideally encompassing at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• A keen interest in innovative tools and new technologies.

• Self-driven, with the capability to independently solve problems and identify solutions.

• Familiarity with Pennylane is a plus.

• Professional command of English.

• Excellent writing skills and the ability to articulate concepts clearly.

• Capacity to understand and respond to customer needs, deliver outstanding service, and nurture strong relationships.

• Ability to work autonomously as well as part of a team.

• Adaptability to the rapid changes of the tool.

• Enthusiasm for learning and staying informed about product advancements.

• No visa sponsorship available; recruitment is restricted to candidates residing in Europe.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days, on top of 25 days of paid annual leave.

• The chance to enhance your English skills with Busuu.

• A monthly allowance to support remote work or use of a coworking space.

• An equity grant in the form of BSPCEs.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac.

• Company events, including Tech Days every three months and an annual off-site.