Accounting and Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients utilizing Pennylane

• Act as the bridge between business owners, in-house accountants, and accounting firms

• Comprehend the challenges faced by users and investigate their inquiries

• Offer solutions or answers and escalate issues to technical teams when required

• Assist in-house accountants and accounting firms in importing their data and facilitating their migration

• Receive, assess, and manage accounting-related requests

• Monitor tickets until complete resolution to ensure user satisfaction

• Address increasingly complex customer inquiries

• Develop and update help resources to encourage customer self-service

• Share accounting expertise and practical experience with colleagues

• Communicate well-founded customer feedback to the Product teams

• Identify opportunities for improvement and contribute to team efficiency

• Lead initiatives that support the growth and enhancement of the product or team

⛳️ Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master's degree in Accounting, Control and Auditing, or Bachelor's degree in Administrative and Accounting Management)

• Minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons

• Direct experience with a business owner is advantageous

• Interest in innovative work tools and emerging technologies

• Self-driven, with the capacity to independently resolve issues and identify solutions

• Familiarity with Pennylane is a plus

• Professional proficiency in English

• Exceptional written communication skills and the ability to engage with users clearly and professionally

• Capability to comprehend and respond to customer needs, deliver excellent service, and foster strong relationships

• Ability to work autonomously as well as collaboratively within a team

• Adaptability to quick changes within the platform

• Enthusiasm for learning and keeping updated with product advancements

• Must possess the right to work in France; visa sponsorship is not available

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind)

• Meal vouchers (Swile card)

• 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation

• The chance to enhance your English skills with Busuu

• A monthly budget for remote work or coworking space

• A BSPCE equity package

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib

• A Mac

• Company events, including Tech Days every three months and an annual retreat

• Flexible remote-first work culture