Accounting and Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting specialist for clients utilizing Pennylane as their primary accounting and financial management system.

• Act as the liaison between client executives, internal accountants, and accounting firms.

• Comprehend and investigate the challenges users face on a daily basis.

• Provide solutions or answers, escalating issues to technical teams when required.

• Assist corporate accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Consistently enhance knowledge of the product, the company, and its various departments.

• Receive, assess, and address accounting-related inquiries.

• Monitor tickets until full resolution is achieved.

• Manage increasingly complex customer inquiries.

• Develop and update customer support materials.

• Share accounting expertise and practical experience with team members.

• Convey well-founded customer feedback to product teams.

• Identify opportunities for improvement and spearhead enhancement projects.

⛳️ Requirements

• A qualification in accounting or a related degree (BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s in Accounting, Control and Audit, or a Bachelor's degree in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, ideally encompassing at least three tax-year closing periods.

• Experience working directly with company executives is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Self-driven with the capability to resolve problems independently and devise solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication skills, with the ability to engage clearly and professionally with users.

• Capacity to understand and address customer needs, deliver outstanding service, and maintain strong relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to rapid changes within the platform.

• Enthusiasm for learning and keeping up with product advancements.

• Must have the right to work in France; the company does not provide visa sponsorship.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional 6 to 12 RTT days on top of 25 days of paid annual leave.

• Opportunities to improve your English with Busuu.

• Monthly budget to support remote work or coworking space expenses.

• BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac for work use.

• Tech Days every three months for remote Pennylaners.

• Annual company retreat.

• An inclusive and supportive work environment that encourages personal and professional development.