Accounting and Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting expert for clients and accountants utilizing Pennylane.

• Act as the primary point of contact between business owners, in-house accountants, and accounting firms.

• Investigate and understand user issues on a daily basis.

• Provide solutions or answers, and escalate issues to technical teams when necessary.

• Assist in-house accountants and accounting firms with data imports into Pennylane and support their migration processes.

• Engage in ongoing training through the Pennylane Academy to enhance product knowledge and team integration.

• Manage, qualify, and resolve accounting-related inquiries.

• Track tickets until full resolution is achieved.

• Address increasingly complex customer inquiries.

• Develop and update help resources to encourage customer self-service.

• Share accounting expertise and practical experience with team members.

• Communicate well-founded customer feedback to the Product teams.

• Identify opportunities for improvement and lead related projects.

⛳️ Requirements

• Relevant accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, ideally encompassing at least three tax seasons.

• Experience working directly with business owners is advantageous.

• An interest in innovative workplace tools and new technologies.

• Self-motivated, with the ability to independently solve problems and identify solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication and teaching abilities.

• Capability to comprehend and address customer needs, provide exceptional service, and foster strong relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to rapidly changing tools.

• Willingness to learn and stay informed about product developments.

• Experience with ticketing management tools (Intercom, Zendesk) or documentation platforms (Notion).

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 days off under the RTT scheme, on top of 5 weeks of paid vacation.

• Opportunity to enhance your English skills through Busuu.

• A monthly budget to support remote work or coworking space expenses.

• A BSPCE stock option package.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac provided for work.

• Regular company events, including quarterly Tech Days and an annual off-site gathering.

• A highly flexible remote-working culture.