Accounting and Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Acquire knowledge about the product, the organization, its vision, and its various departments.

• Identify key stakeholders and collaborate efficiently with the team and different departments.

• Receive and assess accounting-related inquiries.

• Respond swiftly to customer requests, utilizing a comprehensive understanding of accounting principles.

• Monitor requests until the complete resolution of tickets.

• Manage increasingly complex customer inquiries.

• Develop and update customer-facing help documentation.

• Share accounting expertise and practical experience with colleagues.

• Represent the customer perspective and use cases to the Product teams.

• Escalate issues to the Technical teams when necessary.

• Assist accountants in companies and accounting firms in importing their data into Pennylane to facilitate migration.

• Identify areas for improvement and lead projects that enhance team efficiency.

⛳️ Requirements

• Relevant accounting education or training (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm.

• Ideally, experience managing at least three tax seasons.

• Direct experience working with business owners is an advantage.

• Strong enthusiasm for innovative work tools and new technologies.

• Self-sufficiency, with the ability to independently solve problems and find solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication skills and the capacity to clearly and professionally explain concepts to users.

• Ability to understand and respond to customer needs, provide exceptional service, and maintain positive customer relationships.

• Capability to work independently as well as collaboratively within a team.

• Flexibility to adapt to rapid changes in the product.

• Willingness to learn and keep updated with product developments.

• Legal eligibility to work in France is required; Pennylane does not currently sponsor visa applications.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid annual leave.

• The chance to enhance your English skills with Busuu.

• A monthly allowance for all Pennylaners to support remote work or coworking space expenses.

• An allocation of BSPCEs (French stock options).

• Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib.

• A Mac computer.

• Tech Days every 3 months for remote Pennylaners.

• Annual company off-site events.

• Opportunities for career advancement into Support, Account Management, or Implementation teams.