Account Supervisor, Pharma Agency – Digital

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Overseeing comprehensive omni-channel engagement.

• Cultivating and maintaining relationships with key clients based on a thorough understanding of their business objectives.

• Exhibiting the ability to provide assured guidance regarding client inquiries and developing a strong familiarity with the capabilities and services offered by Avalere Health.

• Gaining expertise in the client’s market, including trends, influencers, competitors, and key stakeholders.

• Clearly conveying the brand’s business goals to the agency team through both verbal and written communication.

• Offering constructive feedback on projects in development across strategic, creative, technical, and analytic types, as well as interpreting client and medical/regulatory/legal feedback for the agency team.

• Overseeing materials for Congress/Conference, email campaigns, social media, video, and digital projects.

• Assisting with financial management and forecasting.

• Recording all scope requests (detailed descriptions of client deliverables), drafting project briefs (with input from subject matter experts as necessary), and composing Statements of Work (SOWs) based on information provided by the delivery team.

• Collaborating with delivery and account leadership to track revenue and profit while minimizing risks, including discussing scope issues directly with clients.

• Identifying opportunities for growth, recognizing potential avenues for expansion, and collaborating with account leadership to increase revenue within assigned accounts.

⛳️ Requirements

• A minimum of 5 years of experience managing client relationships within a pharmaceutical agency setting, with a focus on digital tactics.

• Required experience in pharmaceutical marketing (HCP/DTC).

• Demonstrated ability to work collaboratively across functions and project teams in a fast-paced environment.

• Preferred experience in managing pharmaceutical brand launches in rare diseases.

• Proven verbal and written communication skills.

🏝️ Benefits

• You will have access to a 401K plan with an employer match contribution of up to 4% (immediately vested).

• Life insurance coverage.

• Disability insurance.

• Comprehensive medical, dental, and vision plans.

• Flexible working arrangements.

• The option to work from anywhere in the world for two weeks each year.

• 20 vacation days plus one personal well-being day.

• 9 public holidays.

• Year-end holiday gifts.

• Early finish on Summer Fridays during June, July, and August.

• Free counseling through the employee assistance program.

• Tailored health support.

• Enhanced maternity, paternity, family leave, and fertility policies.

• Ongoing opportunities for professional development.