Account Supervisor, Pharma Agency

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing a digital brand centered on websites

• Cultivating and maintaining relationships with key clients based on a comprehensive understanding of their business objectives

• Showcasing the ability to provide authoritative advice on client inquiries and developing fluency in the capabilities and services offered by Avalere Health

• Gaining expertise in the client’s market, including trends, influencers, competitors, and key stakeholders

• Clearly conveying the brand’s business objectives to the agency team through both verbal and written communication

• Offering constructive feedback on work in progress across various project types, including strategy, creative, technical, and analytic, as well as interpreting client and medical/regulatory/legal feedback for the agency team

• Recording all scope requests (detailed descriptions of client deliverables), drafting project briefs (with input from subject matter experts as necessary), and composing SOWs based on inputs from the delivery team

• Collaborating with delivery and account leadership to monitor revenue and profits while mitigating risks, including directly discussing scope issues with the client

• Demonstrating an aptitude for identifying opportunities, recognizing potential growth prospects, and partnering with account leadership to increase revenue within assigned accounts

• Exhibiting and applying extensive knowledge of CIDP

• Managing daily account operations related to CIDP, ensuring that projects are delivered on time and meet client expectations

• Ensuring flawless execution of projects

• Managing budget tracking and communicating the status of the budget internally, informing leadership when a project is out of scope or requires re-estimation

• Exercising sound judgment to anticipate and effectively address challenges

• Demonstrating strong communication skills both internally and externally

• Effectively recognizing when to escalate issues and when to independently problem-solve

• Analyzing data-driven insights to advance brand strategy

• Applying lessons learned from past experiences to future initiatives

• Writing clear and concise project briefs with minimal input from leadership

• Exhibiting a broader perspective on the brand as a whole and how various elements connect to daily project tasks

• Leading and facilitating tactical meetings and MRC discussions

• Possessing foundational knowledge of the MRC submission process, Veeva (or similar submission software), and effectively reviewing MRC comments

• Balancing the necessity for processes with flexibility to effectively manage both clients and internal team members

• Potentially serving as a dotted line manager to AE or SAE reports, mentoring and fostering the development of junior employees

⛳️ Requirements

• A minimum of 5 years of experience managing client relationships within an agency setting, with a focus on digital tactics related to websites

• Experience in pharmaceutical marketing is mandatory

• Proven track record of collaboration across functions and project teams in a dynamic environment

• Experience managing the launch of pharmaceutical brands in rare diseases is preferred

• Strong verbal and written communication skills are essential

🏝️ Benefits

• You will receive a 401K plan with employer matching contributions up to 4% (immediately vested)

• Life insurance coverage

• Disability insurance

• Medical, dental, and vision plans

• Flexible work arrangements, including hybrid and remote options

• 20 vacation days plus one personal well-being day

• 9 public holidays, in addition to gifted end-of-year holidays

• Early finish on Summer Fridays in June, July, and August

• Free counseling services through our employee assistance program

• Personalized health support

• Enhanced maternity, paternity, family leave, and fertility policies

• Opportunities for professional development through on-demand training

• Global mobility opportunities across the organization