Account Strategist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• **ABOUT THE ROLE**

• You will be the operational backbone of a dynamic Amazon agency Pod, ensuring accounts remain healthy, clients satisfied, and your team is unobstructed—every day. If you excel at taking ownership, are passionate about the Amazon ecosystem, and are eager to rapidly advance within a team that genuinely invests in your growth, continue reading.

• Reporting directly to the Brand Manager, you will closely collaborate with a PPC Specialist and a Graphic Designer. Together, your Pod will manage 10-15 Amazon brand accounts to the highest standards.

• **WHAT YOU'LL OWN**

• 1. Listing Content & SEO

Conduct keyword research, create title and bullet copy, A+ content body text, and backend search terms.

Optimize listings for Rufus and Cosmo (Amazon AI) and manage flat file bulk uploads.

Perform CTR and conversion rate A/B testing, as well as indexation and keyword tracking reports.

Develop Phase 1–4 SEO strategies, conduct competitor research, and maintain keyword placement files.

• 2. Creative & Image Management

Generate main image optimization ideas and draft clear design briefs for the Graphic Design team.

Review designer outputs, coordinate revisions, and upload final versions to Amazon.

Oversee A+, Premium A+, and Brand Store design from start to finish.

• 3. Account & Catalog Management

Manage day-to-day Seller Central operations for all assigned accounts.

Resolve suppressed ASINs, catalog errors, and Seller Support cases.

Monitor Buy Box percentages, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health.

• 4. Client Management

Address technical inquiries and operational updates while ensuring the Brand Manager is always informed.

Prepare biweekly client presentations, track successes, and maintain 30/60/90 day account strategies.

Conduct SKU-level profitability analyses and identify margin improvement opportunities.

• 5. Graphic Designer Coordination

Ensure the Graphic Designer has a full workload—listing images, A+, Brand Story, Storefront.

Provide clear briefs with reference images and accurately communicate client expectations.

Review designed materials, coordinate revisions, and secure client approval prior to uploading.

• 6. Task & ClickUp Management

Keep daily capacity workload updated in ClickUp consistently.

After each meeting, ensure all action items are documented as tasks with due dates.

Immediately flag blockers—never let missed goals go unaddressed.

• 7. Growth & Strategy

Formulate growth strategies that align with client objectives; share recommendations with the Brand Manager.

Collaborate with PPC on keyword lists, TACoS targets, and campaign performance.

Implement at least one category-specific strategy each quarter (creative thinking required).

• 8. Reporting & Documentation

Submit daily check-ins and weekly summaries.

Create and maintain SOPs for Amazon-related processes.

Keep task records and client information organized on Airtable and Google Drive.

**HOW YOU'LL BE MEASURED**

You will be assessed across five dimensions—you'll always know your standing.

Client Health & Retention

Aim for zero client churn every quarter.

Maintain an average response time of under 8 hours for client emails and Slack messages.

Client satisfaction and NPS: clients should feel acknowledged, listened to, and valued.

Revenue & Growth

Achieve month-over-month and year-over-year revenue growth across managed accounts.

Monitor TACoS trends: maintain or enhance while scaling revenue.

Maintain and improve Buy Box percentages on key ASINs.

Listing & Content Quality

Track the number of listings enhanced each month (copy, images, A+ content).

Measure CTR and CVR improvements resulting from listing modifications.

Resolve suppressed and error listings promptly.

Operational Discipline

Maintain a ClickUp task completion rate of 90% or higher—target zero overdue tasks.

Submit daily check-ins every working day.

Implement at least one automation or AI project each quarter.

Initiative & Leadership

Provide proactive recommendations to clients regarding pricing, launches, deals, and channel strategy.

Create SOPs, develop templates, and share team knowledge.

Exhibit new Amazon knowledge during weekly Pod meetings.

⛳️ Requirements

• **WHO YOU ARE**

• You are not just a task manager; you are an operator who thinks strategically, communicates effectively, and takes pride in ensuring flawless account operations. You identify problems before clients do and bring solutions, not just questions. You are eager to grow and are willing to put in the daily effort required to achieve that growth.

✓ Hands-on experience with Amazon Seller Central.

✓ Strong written communication skills—clients should never feel uninformed.

✓ Knowledge of SEO: keyword research, listing copy, and indexation.

✓ Highly organized, deadline-oriented, with a policy of no ghosts on client messages.

✓ Enthusiastic about AI tools and automation—undeterred by them.

✓ Able to manage 10–12 accounts and coordinate a Graphic Designer's workload.

✓ Naturally proactive—ready to identify opportunities beyond just status updates.

******TOOLS YOU'LL MASTER**

Amazon Seller Central · Helium 10 · Data Dive · ClickUp · Slack · Notion · Claude AI · Google Gemini · Figma · MyRealProfit · tl;dv · Listing Optimizations AI · Google Workspace · Airtable · Zoom

Mastery of each tool is essential. Completion of tutorial and onboarding videos for all tools is required before your start date.

🏝️ Benefits

• **WHY GIGABRANDS**

• OUR CORE VALUES

These are guiding principles, not mere decorations. Every decision, email, and recommendation is filtered through them.

Be a Moral Human

Demonstrate integrity in every client interaction, strategy, and decision. Always do right by your clients, teammates, and the surrounding community.

Improve 1% Daily

Focus on one automation, one new insight, or one sharper question per meeting. Growth compounds not only for businesses but for individuals as well.

Extreme Ownership

Take responsibility—no blame and no excuses. If it’s on your account, it’s your responsibility to fix it. Act as the defense system that addresses problems before they impact the client.

Solve, Don't Escalate

Before raising an issue, ask yourself: what’s my proposed solution? Bring answers, not just questions.

Make an Impact

Concentrate on achieving meaningful results. Your actions should always contribute to the success of your clients and GigaBrands.

Fail Forward

Encourage bold strategies. Quickly identify failures, document the lessons learned, and pivot accordingly. Don’t hesitate to take risks.

**BENEFITS**

🌍 Fully Remote, Always

Work from anywhere globally, year-round. Expect no surprises regarding a return to the office—ever.

🏖️ PTO After Probation

Earn paid time off after successfully completing your probationary period. We believe in rewarding commitment.

⚡ Real Growth, Fast

Participate in weekly upskilling, gain access to GigaBrands University, and join a team that celebrates 1% improvements daily. Your growth here is intentional and measurable.

🤝 Culture That Means It

Core values are integral here—discussed and applied in every Pod meeting. Ownership, boldness, and learning from failure are genuinely recognized and rewarded.

🛠️ Best-in-Class Toolstack

Become an expert in tools such as Claude AI, Helium 10, Data Dive, and Figma—skills that will enhance your value wherever you go.

👥 Tight-Knit Pod Structure

Collaborate directly with a Brand Manager, PPC Specialist, and Graphic Designer. Teamwork is the foundation of our operating model, not just an added benefit.