Account Specialist, Collision

This is a fully remote position, open to applicants in Florida.

📋 Description

• Ensure high levels of customer satisfaction and foster long-term loyalty among Axalta clients.

• Serve as the main point of contact for designated customers and cultivate cooperative relationships.

• Comprehend and fulfill the essential components of each customer's business agreement.

• Create and implement account strategies addressing product, color, and service requirements.

• Articulate the advantages and value of Axalta products, colors, and services.

• Engage the necessary resources to satisfy customer demands.

• Maintain consistent customer call schedules and record interactions in Salesforce (SFDC).

• Follow up on issues and seek process enhancements to eliminate customer obstacles.

• Contribute to regional revenue, profitability, customer retention, and distributor management outcomes.

• Support standard operating procedures and advocate for Axalta training sessions and Local Performance Groups.

• Lead initiatives for paint conversion and request distribution resources.

• Ensure accurate account and contact information is kept up to date in Salesforce.

• Utilize SharePoint, Salesforce, and Microsoft Office to enhance productivity and communication.

• Travel approximately 50% of the time for on-site customer visits throughout Florida's Gulf Coast territory.

⛳️ Requirements

• Bachelor’s degree and/or a minimum of 3-5 years of experience in the Automotive Refinish sector.

• In-depth understanding of the collision repair, commercial transportation, and industrial business landscape, as well as distribution principles.

• Familiarity with Axalta’s primary product lines and the fundamentals of repair shop operations.

• Capability to recognize customer needs and collaboratively resolve issues.

• Ability to function effectively in unstructured and independent environments.

• Maintain a professional demeanor at all organizational levels.

• Strong orientation towards teamwork.

• Proficient written and verbal communication abilities.

• Competent in computer skills; adept with MS Office (Word, Excel, PowerPoint).

• Willingness and capacity to travel up to 50% of the time.

• Valid Driver’s License is mandatory.

• Must reside in the Tampa/St. Petersburg, Florida area.

• Not eligible for relocation or sponsorship.

🏝️ Benefits

• Health insurance

• Paid time off