Account Specialist

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Oversee and engage in initiatives aimed at acquiring new clients while preserving existing accounts across various regions.

• Collaborate with New Sales and Account Management to guarantee that all documents, processes, procedures, systems, and timelines are adhered to during the sales and setup phases.

• Record, convey, and track both internal and external timelines for the implementation of renewals and new sales.

• Ensure that submissions from producers and employer groups are accurate, complete, and submitted in a timely manner.

• Collaborate with Underwriting and other internal departments on alternative benefit quotes, modifications, rate-action clarifications, and approvals for effective dates.

• Attend or lead employee meetings and benefit fairs.

• Investigate and resolve service issues at the producer and group levels.

• Provide assistance to colleagues with intricate service challenges, resolutions, and root-cause analyses.

• Maintain sales systems, account details, quoting processes, proposals, renewal exhibits, and reporting activities.

• Support departmental and corporate initiatives.

• Engage in User Acceptance Testing for system enhancements.

• Carry out additional duties as assigned.

⛳️ Requirements

• An Associate’s degree or two (2) years of relevant work experience (Required).

• A minimum of three (3) years of professional work experience (Required).

• At least two (2) years of experience in sales, benefit enrollment, benefit administration, or a related field (Required).

• One (1) year of customer service experience (Required).

• Must possess or obtain an Agent's license within 60 days of hire and be appointed with the Office of Insurance Commissioner or DOI (Required).

• Bachelor’s degree preferred.

• Familiarity with Premera products, operations, policies, and underwriting guidelines.

• Three (3) years of experience in benefit administration, enrollment, and/or sales account structure.

• Experience with Siebel or other CRM applications is advantageous but not mandatory.

🏝️ Benefits

• Medical, vision, and dental insurance with low employee premiums.

• Optional benefit offerings, including pet insurance.

• Life and disability insurance.

• 401K employer matching contributions.

• Pension plan that vests after three years of service.

• Wellness incentives such as counseling services, stress management programs, and mindfulness initiatives.

• Generous paid time off policy.

• Tuition assistance for both undergraduate and graduate programs.

• Employee recognition initiatives.

• Commuter benefits.

• Convenient on-site parking at no cost.

• Subsidized on-campus cafes.

• Health and wellness events, coffee meet-ups, disaster preparedness fairs, and other activities on-site.

• Access to a fitness and well-being center offering both in-person and virtual workouts, along with nutritional counseling.