Account Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the Team Lead without having any direct reports.

• Manage all facets of client contracts.

• Handle inbound and outbound calls to hospitals, surgery centers, and sales representatives.

• Address email inquiries promptly.

• Collaborate closely with the Sales team to foster relationships for designated accounts.

• Work in conjunction with department personnel and supervisors to uphold a high level of client support.

• Provide assistance to Field Locations, Warehouse Operations, Sales leaders, and others in designated areas.

• Process purchase orders, resolve pricing issues, handle billing, and manage daily order replenishment.

• Oversee assigned accounts and territories, addressing any related concerns.

• Generate, review, and disseminate pertinent billing reports.

• Receive and process purchase orders while confirming key data points and ensuring compliance with quality standards.

• Communicate with sales representatives and healthcare professionals via phone and email.

• Support Inventory management by keeping precise ERP inventory records through billing and replenishment procedures.

• Track inventory movements, inform customers of low supplies or orders that may deplete available stock, and document shortages and shipments.

• Assess urgency and priority of customer requests; troubleshoot and resolve issues, collaborating with a manager when necessary.

• Assist team members with problem-solving and operational protocols.

• Adhere to relevant work practices and standard operating procedures.

• Provide support beyond standard hours when call volume or workload necessitates it.

• Perform or assist with additional duties and projects as required.

⛳️ Requirements

• High School Diploma or Equivalent.

• 1-2 years of prior experience in Customer Service and Billing.

• Intermediate proficiency with Microsoft Office suite, particularly Excel.

• Experience in a fast-paced, rapidly evolving environment.

• Customer-oriented with the ability to work effectively with clients from diverse backgrounds.

• Excellent communication skills, both written and verbal.

• Energetic personality, enthusiastic about engaging and leading by example.

• Operates with a sense of urgency, willing to go the extra mile.

• Attention to detail and accuracy; committed to excellence and continuous improvement.

• Flexible and adaptable to change, new responsibilities, and shifting demands.

• Reliable and accountable, meeting commitments and maintaining attendance and punctuality.

• Honest and ethical, maintaining confidentiality and upholding company values.

• Strong organizational skills, capable of managing multiple tasks and projects effectively.

• Driven and proactive in pursuing tasks and exceeding expectations.

• Promotes teamwork by meeting deadlines, valuing others' opinions, and encouraging a collaborative atmosphere.

• Ability to lift a minimum of 25 pounds.

• Capable of standing, sitting, lifting, and moving for extended periods.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Supportive and dynamic work environment.