Account Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Facilitate safe and timely transportation for students within a specified area.

• Collaborate with various EverDriven departments, transportation providers, school districts, and parents.

• Implement programs aimed at enhancing service quality and productivity while minimizing costs.

• Provide excellent customer service by identifying and escalating daily challenges or service shortcomings.

• Assist with daily account management and recruit, vet, and credential third-party transportation providers.

• Oversee Field Operations, including the initiation of new client relationships, client retention and development, and the expansion of existing accounts.

• Continuously strive to enhance a safe, efficient, and effective transportation system.

• Serve as a liaison between EverDriven and clients, offering guidance, direction, and constructive feedback.

• Manage regulatory and client policies and procedures to ensure a safe and efficient environment.

• Monitor local transportation performance in accordance with EverDriven contracts.

• Develop and sustain communication with contractors, community officials, and agency personnel.

• Maintain documentation pertaining to provider information, operations, maintenance, and safety inspections.

• Adhere to safety regulations established by regulatory bodies and client contracts.

• Access and/or modify electronic Protected Health Information in compliance with HIPAA regulations.

⛳️ Requirements

• A minimum of a bachelor's degree or equivalent experience is required.

• Experience in transportation and/or operations is advantageous.

• Strong professional communication and customer service abilities are essential.

• Capacity to effectively collaborate with diverse groups of customers and service providers.

• Ability to prioritize tasks wisely, multitask, and solve problems dynamically.

• Strong familiarity and proficiency with Microsoft Word and Excel.

• A valid Driver’s License with a clean driving record is necessary.

• Passing a Drug Screen and Background Check is a condition of employment.

• Willingness to travel daily as required.

• Fluency in Spanish is a plus.

🏝️ Benefits

• Potential for bonuses.

• Opportunity for remote work arrangements.

• Regularly scheduled travel to support customers and Service Providers.

• Commitment to equal opportunity employment.