Account Solutions Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Create and suggest solutions to assist customers in avoiding further delinquencies and to bring their accounts up to date whenever feasible.

• Design and recommend strategies to halt or prevent vehicle repossessions.

• Reach out to customers who are overdue on car payments through both incoming and outgoing calls.

• Interact with customers in a professional and respectful manner to ensure accounts are kept current.

• Maintain accurate and updated customer contact details and vehicle information.

• Assist with additional customer service inquiries.

• Handle one-time and recurring payment processing over the phone.

• Utilize the call model to establish commitments that assist in updating accounts and/or preventing repossessions.

• Accept and respond to continuous performance feedback.

• Record pertinent account notes while engaging with customers.

• Adhere to company policies, procedures, and legal requirements.

• Perform other assigned tasks and comply with department attendance standards.

⛳️ Requirements

• High School Diploma or GED equivalent.

• High-speed internet connection with a minimum download speed of 15mbps.

• Prior experience in customer service and/or collections within a call center setting (preferred).

• Background in the finance or automotive sector (preferred).

• Proven experience showcasing exceptional customer support or persuasive abilities (preferred).

• Flexibility to work varied schedules.

• Capacity to identify basic computer components and assemble/troubleshoot company-provided equipment by following both written and verbal instructions.

• Proficiency in operating company-issued equipment, including a computer, headset, and camera.

• Ability to manage multiple software applications at once.

• Familiarity with Microsoft Office products such as Outlook and Teams.

• Skill in documenting account notes clearly and efficiently.

• Capability to work both independently and collaboratively within a team.

• Proficient in speaking clearly, professionally, and articulately over the phone.

• Ability to engage in conversation while typing simultaneously.

• Comfort with repetitive tasks and the ability to sit and communicate on the phone with a headset for extended periods.

• Mandatory availability for a 5-week virtual training program, Monday through Friday, from 10am to 7pm CST, starting on 1/4/2027.

• Availability to work according to one of the specified schedules.

• Required qualifications must be obtained from accredited institutions recognized by the Council for Higher Education Accreditation or an equivalent body.

🏝️ Benefits

• Uncapped monthly bonus structure based on performance.

• Average estimated bonus target of $700 per month.

• Bi-weekly pay schedule.

• Annual pay increases based on performance evaluations.

• 401(K) matching program.

• Adoption assistance benefits.

• Parental leave policy.

• Tuition reimbursement opportunities.

• Comprehensive medical, dental, and vision coverage.

• A variety of additional nonstandard benefits.

• Virtual training provided.