Account Solutions Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Create and suggest strategies to assist customers in avoiding further delinquencies and to bring accounts up to date whenever feasible.

• Formulate and recommend solutions to halt or cancel vehicle repossessions.

• Consistently, effectively, and lawfully contact customers who are overdue on car payments.

• Interact with customers in a professional and respectful manner to ensure accounts are current and maintained.

• Keep customer contact information accurate and updated.

• Assist with additional customer service inquiries.

• Manage inbound and outbound calls from customers.

• Utilize the call model to establish commitments that facilitate bringing accounts current and/or prevent repossessions.

• Process both one-time and recurring payments via telephone.

• Gather additional contact or vehicle details during customer interactions.

• Receive and implement ongoing performance feedback.

• Adhere to company policies, processes, and legal regulations.

• Execute other assigned tasks as necessary.

• Maintain attendance as mandated by the department.

⛳️ Requirements

• High School Diploma or GED.

• High-speed internet connection with a minimum download speed of 15mbps.

• A genuine desire to assist and support others facing challenges in meeting their payment obligations.

• Friendly and persuasive when interacting with customers.

• Comfortable with negotiating, discussing sensitive financial matters, and providing solutions to customers.

• Positive, professional, determined, calm, and focused in difficult situations.

• Capability to overcome payment objections and devise creative solutions.

• Ability to promptly and effectively comprehend and interpret information.

• Self-motivated and capable of performing with minimal supervision within a team setting.

• Open to receiving ongoing feedback.

• Communicate clearly, professionally, and articulately over the phone.

• Capable of talking and typing simultaneously.

• Comfortable with repetitive work and sitting on the phone with a headset for most of the day.

• Ability to manage a flexible work schedule.

• Familiarity with basic computer components and the ability to assemble/troubleshoot company-issued equipment.

• Proficient in operating company-issued equipment, including a computer, headset, and camera.

• Skilled at navigating multiple computer applications simultaneously.

• Knowledgeable in Microsoft Office products, including Outlook and Teams.

• Capable of documenting account notes clearly and efficiently.

• Able to work independently as well as collaboratively within a team.

• Preferred: Previous experience in customer service and/or collections in a call center environment.

• Preferred: Background in the finance or automotive sectors.

• Preferred: Proven experience showcasing excellent customer support or persuasive abilities.

• Mandatory participation in a five-week virtual training program, Monday through Friday, from 10am to 7pm CST, beginning 1/4/2027.

• Must select one of the specified schedule options.

• Required degrees must be obtained from accredited institutions recognized by the Council for Higher Education Accreditation or an equivalent body.

🏝️ Benefits

• Uncapped monthly bonus based on individual performance.

• Paid bi-weekly.

• Annual hourly pay increase contingent upon performance.

• 401(K) matching.

• Adoption assistance.

• Parental leave.

• Tuition reimbursement.

• Comprehensive medical, dental, and vision benefits.

• Additional nonstandard benefits.