Account Solutions Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Create and recommend strategies to assist customers in avoiding further delinquency and to bring accounts up to date whenever feasible.

• Formulate and suggest solutions to halt or prevent vehicle repossessions.

• Reach out to customers who are overdue on car payments via both inbound and outbound calls.

• Engage with customers in a professional and respectful manner to maintain and restore account status.

• Ensure customer contact information is accurate and current.

• Address additional customer service inquiries as needed.

• Establish payment arrangements tailored to individual customer circumstances.

• Manage one-time and recurring payment processing over the phone.

• Gather further contact or vehicle information when necessary.

• Accept and respond to ongoing performance evaluations.

• Adhere to company policies, procedures, and legal requirements.

• Carry out other assigned responsibilities.

• Fulfill department attendance expectations.

⛳️ Requirements

• High School Diploma or GED equivalent.

• High-speed internet connection with a minimum download speed of 15mbps.

• Capability to consistently, efficiently, and legally contact customers who are behind on car payments.

• Skill in collaborating with customers to ensure accounts remain current.

• Proficiency in negotiating, discussing sensitive financial matters, and providing customer-oriented solutions.

• Ability to overcome objections and devise innovative payment solutions.

• Clear, professional, and articulate verbal communication skills over the phone.

• Capacity to converse and type simultaneously while recording pertinent notes.

• Flexibility to manage varying work schedules.

• Competence in identifying basic computer components and assembling/troubleshooting company-issued equipment using both verbal and written instructions.

• Proficient use of company-issued computers, headsets, and cameras.

• Ability to navigate multiple computer applications concurrently.

• Familiarity with Microsoft Office applications such as Outlook and Teams.

• Skill in documenting account notes clearly and efficiently.

• Capability to work autonomously as well as part of a team.

• Previous experience in customer service and/or collections within a call center is preferred.

• Background in the finance or automotive sectors is advantageous.

• Proven experience in delivering exceptional customer support or persuasive communication is preferred.

• Participation in mandatory 5-week virtual training from Monday to Friday, 8am–5pm EST, commencing on 1/11/2027.

• Availability to work one of the specified schedules, which may include weekend and evening shifts.

• Required degrees must be obtained from accredited institutions recognized by the Council for Higher Education Accreditation or an equivalent body.

🏝️ Benefits

• 401(K) matching program.

• Assistance with adoption expenses.

• Parental leave benefits.

• Tuition reimbursement opportunities.

• Comprehensive health coverage including medical, dental, and vision.

• Unique benefits that contribute to our designation as a Great Place to Work.

• Bi-weekly payment schedule.

• Annual hourly wage increase based on performance evaluations.

• Uncapped monthly bonus potential based on performance (with an estimated average bonus target of $700/month).