Account Solutions Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Create and suggest strategies to assist customers in preventing further overdue accounts and to bring accounts up to date where feasible.

• Formulate and recommend solutions to halt or prevent vehicle repossessions.

• Reach out to customers who are late on car payments through both inbound and outbound calls.

• Collaborate with customers to ensure accounts are current and maintained.

• Keep precise records of customer contact and vehicle details.

• Address additional customer service inquiries.

• Process both one-time and recurring payments via phone.

• Employ the call model to establish commitments that help in bringing accounts current and/or stopping repossessions.

• Accept and respond to ongoing performance evaluations.

• Adhere to company policies, procedures, and legal standards.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High School Diploma or GED equivalent.

• High-speed internet connection with a minimum download speed of 15 Mbps.

• Compulsory 5-week virtual training from Monday to Friday, 8 AM to 5 PM EST, commencing on 1/11/2027.

• Willingness to work one of the available flexible schedules.

• Capability to contact customers in a lawful and professional manner regarding overdue car payments.

• Proficient in negotiating sensitive financial matters and offering solutions to customers.

• Ability to engage in conversation and type simultaneously.

• Comfortable with repetitive tasks and spending the majority of the day on the phone using a headset.

• Flexibility in managing a work schedule.

• Knowledge of basic computer components and the ability to assemble/troubleshoot company-provided equipment.

• Proficient in operating company-issued computer, headset, and camera.

• Capable of navigating multiple computer applications at the same time.

• Familiarity with Microsoft Office products such as Outlook and Teams.

• Ability to document account notes clearly and efficiently.

• Previous experience in customer service and/or collections in a call center setting is preferred.

• Experience in the finance or automotive sector is preferred.

• Proven track record of exceptional customer support or persuasive abilities is preferred.

🏝️ Benefits

• 401(K) matching program.

• Adoption assistance.

• Parental leave.

• Tuition reimbursement.

• Comprehensive medical, dental, and vision insurance.

• Additional unique benefits.

• Paid on a bi-weekly basis.

• Annual hourly pay increase based on performance.

• Uncapped monthly bonus based on performance.