Account Solutions Representative

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Create and suggest solutions to assist customers in preventing further delinquencies and to bring accounts up to date wherever feasible.

• Formulate and recommend strategies to halt or cancel vehicle repossessions.

• Consistently, efficiently, and lawfully reach out to customers who are overdue on car payments.

• Interact with customers in a professional and respectful manner to ensure accounts remain current.

• Maintain updated contact and vehicle information for customers.

• Support additional customer service inquiries as needed.

• Handle inbound and outbound customer calls for the majority of the workday.

• Establish payment promises to update accounts and/or prevent repossessions based on individual customer circumstances.

• Process both one-time and recurring payments over the phone.

• Gather additional contact or vehicle details while engaging with customers.

• Accept and respond to continuous performance feedback.

• Adhere to company policies, procedures, and legal regulations.

• Execute other assigned tasks as necessary.

• Comply with department attendance standards.

⛳️ Requirements

• High School Diploma or GED is required.

• A high-speed internet connection with a minimum download speed of 15mbps.

• A genuine desire to assist and support individuals facing difficulties with their payments.

• Friendly and convincing when interacting with customers.

• Comfortable negotiating and discussing sensitive financial matters while offering solutions.

• Positive, professional, determined, calm, and focused under challenging circumstances.

• Capable of overcoming payment objections and devising innovative solutions.

• Quick and effective in understanding and interpreting information.

• Self-motivated, eager to assist, and capable of working independently with minimal supervision in a team setting.

• Open to receiving ongoing feedback.

• Communicate clearly, professionally, and articulate well over the phone.

• Proficient in talking and typing simultaneously.

• Comfortable performing repetitive tasks and sitting on the phone with a headset for extended periods.

• Flexibility in managing a varied work schedule.

• Ability to identify basic computer components and assemble/troubleshoot company-issued equipment.

• Competent in operating company-issued equipment, including a computer, headset, and camera.

• Skilled in navigating multiple computer applications concurrently.

• Familiarity with Microsoft Office products like Outlook and Teams.

• Proficient in documenting account notes clearly and efficiently.

• Ability to work both independently and collaboratively within a team.

• Previous experience in customer service and/or collections within a call center environment is preferred.

• Experience in the finance or automotive sector is preferred.

• Proven track record of providing excellent customer support or persuasive skills is preferred.

• Required participation in a mandatory 5-week virtual training program from Monday to Friday, 8am–5pm PST, starting on 1/4/2027.

• Availability to work one of the designated schedules, including early morning, evening, weekend, and flexible shifts.

• Degrees must be obtained from accredited institutions recognized by the Council for Higher Education Accreditation or an equivalent body.

🏝️ Benefits

• Unlimited monthly bonuses based on individual performance.

• Estimated average bonus target of $700/month.

• Paid on a bi-weekly basis.

• Annual hourly pay increases contingent on performance.

• 401(K) matching program.

• Adoption assistance available.

• Parental leave offered.

• Tuition reimbursement provided.

• Comprehensive medical, dental, and vision insurance coverage.

• Additional non-standard benefits included.