Account Solutions Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Create and suggest strategies to assist customers in avoiding further delinquency and to bring accounts up to date where feasible.

• Formulate and recommend solutions to halt or prevent vehicle repossessions.

• Reach out to customers who are overdue on car payments through phone calls in a consistent, efficient, and lawful manner.

• Engage professionally and respectfully with customers to maintain and ensure accounts are current.

• Keep customer contact information updated.

• Assist with additional customer service inquiries.

• Manage predominantly incoming and outgoing customer phone calls.

• Establish payment arrangements to update accounts and/or stop repossessions.

• Process one-time and recurring payments over the phone.

• Gather additional contact or vehicle information as needed.

• Receive and act on continuous performance feedback.

• Adhere to company policies, procedures, and legal regulations.

• Perform other assigned duties as necessary.

• Fulfill department attendance expectations.

⛳️ Requirements

• High School Diploma or GED equivalent.

• High-speed internet connection with at least 15 Mbps download speed.

• Previous experience in customer service and/or collections in a call center setting (preferred).

• Experience in the finance or automotive sector (preferred).

• Proven ability to provide outstanding customer support or persuasive skills (preferred).

• Skills in negotiation, discussing sensitive financial matters, and offering customer solutions.

• Capacity to remain positive, professional, determined, calm, and focused under challenging circumstances.

• Ability to overcome payment objections and devise innovative solutions.

• Proficiency in understanding and interpreting information swiftly and effectively.

• Capability to work with minimal supervision in a team setting.

• Clear, professional, and articulate communication over the phone.

• Ability to talk and type at the same time.

• Comfort with repetitive tasks and prolonged headset use.

• Flexibility to manage a variable work schedule.

• Familiarity with basic computer components and ability to assemble/troubleshoot company-provided equipment.

• Competence in operating company-issued computer, headset, and camera.

• Ability to navigate multiple computer applications simultaneously.

• Knowledge of Microsoft Office products, including Outlook and Teams.

• Skill in documenting account notes clearly and efficiently.

• Required degrees must be obtained from institutions accredited by the Council for Higher Education Accreditation or equivalent.

🏝️ Benefits

• Uncapped monthly bonus based on performance.

• Estimated average bonus target of $700/month.

• Paid on a bi-weekly basis.

• Annual hourly pay increase contingent on performance.

• 401(K) matching.

• Adoption assistance.

• Parental leave.

• Tuition reimbursement.

• Comprehensive medical, dental, and vision insurance.

• Nonstandard benefits.

• Virtual training opportunities.