Account Solutions Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Create and suggest strategies to prevent customers from falling further behind and assist in making accounts current.

• Design and recommend solutions to halt or cancel vehicle repossessions.

• Consistently, efficiently, and legally reach out to customers who are late on car payments.

• Interact with customers in a professional and respectful manner to maintain and bring accounts up to date.

• Ensure that customer contact and vehicle details are kept current.

• Assist with additional customer service inquiries.

• Manage inbound and outbound customer calls using the phone system.

• Employ the call model to establish commitments that bring accounts current and/or prevent repossessions.

• Process both one-time and recurring payments via phone.

• Gather additional contact or vehicle information while communicating with customers.

• Receive and respond to continuous performance feedback.

• Carry out other assigned duties.

⛳️ Requirements

• High School Diploma or GED.

• High-speed internet connection with a minimum download speed of 15mbps.

• Previous experience in customer service and/or collections within a call center setting (preferred).

• Experience in the finance or automotive sectors (preferred).

• Proven track record of excellent customer support or persuasive abilities (preferred).

• A genuine desire to assist and support customers facing challenges with their payments.

• Friendly and convincing when engaging with customers.

• Comfortable negotiating and discussing sensitive financial matters while offering solutions.

• Maintains a positive, professional, determined, calm, and focused demeanor in difficult situations.

• Capable of overcoming objections to payment and developing innovative solutions.

• Proficient in understanding and interpreting information promptly and effectively.

• Self-motivated, eager to help, and able to work with minimal supervision in a team setting.

• Open to ongoing feedback.

• Exhibits clear, professional, and articulate communication over the phone.

• Ability to converse and document notes simultaneously.

• Comfortable with repetitive tasks and spending most of the day on the phone with a headset.

• Flexible in managing work schedules.

• Capable of identifying basic computer components and assembling/troubleshooting company-issued equipment using written and verbal instructions.

• Competent in operating company-issued equipment, including computers, headsets, and cameras.

• Proficient in navigating multiple computer applications concurrently.

• Familiar with Microsoft Office products like Outlook and Teams.

• Able to document account notes clearly and efficiently.

• Capable of working independently as well as collaboratively in a team environment.

• Committed to adhering to company policies, processes, and legal regulations.

• Attendance as required by the department.

🏝️ Benefits

• Uncapped monthly bonus based on individual performance.

• Estimated average bonus target of $700/month.

• Paid on a bi-weekly basis.

• Annual hourly pay increase contingent on performance.

• 401(K) matching program.

• Adoption assistance available.

• Parental leave offered.

• Tuition reimbursement program.

• Comprehensive medical, dental, and vision benefits.

• Numerous non-standard benefits that contribute to making us a Great Place to Work.