Account Services Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Assist three Account Managers in recruiting and placing host camps.

• Evaluate host camp agreements, workers' compensation documents, job descriptions, and housing details for accuracy and completeness.

• Monitor host camp document status within the proprietary system and follow up on any missing items.

• Identify and highlight discrepancies or compliance issues for review by the Account Manager.

• Organize virtual hiring events, including scheduling, registration, platform setup, materials, and communications.

• Support in-person fairs through coordination, setup, and communication efforts.

• Analyze applicant pools to identify qualified candidates for host camp positions.

• Assist with matching participants to camps.

• Respond to routine inquiries regarding host camps and escalate issues when necessary.

• Report any system or technical issues to the IT department.

• Attend weekly virtual department meetings.

• Provide seasonal support to participants and host camps from May through September.

• Manage incoming assistance requests during support hours from 9:00 AM to 5:00 PM.

• Address urgent concerns related to participant welfare and safety.

• Participate in an emergency phone rotation to support applicants and host camps referred by the 24/7 call center.

• Perform other assigned duties.

⛳️ Requirements

• Experience in reviewing documents or records for accuracy and completeness within an administrative, client services, or recruitment context.

• Proven ability to maintain accurate records and track data within a database system.

• CRM experience is essential; familiarity with HubSpot is an advantage.

• Preferred experience in coordinating virtual events or meetings using platforms such as Zoom, Google Meet, or Microsoft Teams.

• Ability to operate independently with minimal supervision while adhering closely to established protocols.

• Capacity to manage a high volume of records and meet strict deadlines without compromising accuracy.

• Strong skills in web-based technology and problem-solving.

• Proficiency in Excel, Word, PowerPoint, and Outlook.

• Excellent writing skills, as demonstrated in the cover letter.

• Previous experience in a cultural exchange program or summer camp is preferred but not mandatory.

• Experience working remotely from a home-based office is a plus.

• Strong background in customer service.

• Availability to work from 8:30 AM to 5:00 PM, Monday to Friday, Eastern Time.

• Submission of a resume and cover letter is required.

• Candidates must meet applicable work authorization requirements for the United States.

🏝️ Benefits

• Comprehensive benefits package.

• Full-time exempt position.

• Remote work option.