Account Review Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Develop and nurture professional relationships with designated business accounts.

• Act as the primary daily contact for program administrators or relationship managers.

• Address, investigate, and resolve operational issues faced by customers using a Consultative Account Management approach.

• Aid in managing delinquency, client systems, and the implementation of programs.

• Advocate for electronic and web-based solutions, reducing reliance on inefficient paper reports or management techniques.

• Identify, report issues, and maintain precise records of the assigned portfolio details.

• Follow up on client queries, deliver training, and provide relevant updates.

• Collaborate and communicate with internal teams to ensure exceptional service delivery.

• Interact with clients primarily via telephone or email.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Generally requires three to five years of experience in customer service.

• Strong verbal, written, and interpersonal communication abilities.

• Demonstrated customer service/relations expertise, including managing complaints, issues, and general inquiries.

• Proficient telephone skills, including active listening, courtesy, empathy, and accuracy.

• Comprehensive understanding of relevant operational processes, procedures, and company products and services.

• Skilled in navigating relevant computer systems to generate reports, assist clients, and resolve technical issues.

• Capability to perform interest calculations and make account adjustments.

• Excellent analytical and problem-solving abilities.

• Capacity to handle multiple tasks/projects and meet deadlines concurrently.

• Compliance with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, along with related workplace conduct and safety policies.

🏝️ Benefits

• Healthcare benefits (medical, dental, vision).

• Basic and optional term life insurance.

• Short-term and long-term disability coverage.

• Pregnancy disability and parental leave options.

• 401(k) plan along with employer-funded retirement benefits.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holidays each year.

• Adoption assistance support.

• Sick and Safe Leave accrual at one hour for every 30 worked, up to 80 hours annually, unless otherwise mandated by law.

• Incentive and recognition programs available.

• Opportunity for equity stock purchase.

• Contributions to 401(k) and pension plans.