Account Resolution Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Uphold a professional tone and courteous demeanor in all communications with patients or authorized parties by consistently providing exceptional “patient-focused service.”

• Rigorously follow the Company's Compliance guidelines and expectations, including Local, State, and Federal regulations.

• Adhere to the Company's call structure expectations, which encompass proper collection steps and techniques.

• Meet all assigned objectives.

• Accurately assess individual account situations and deliver appropriate resolutions.

• Correctly update the status of accounts and modify relevant windows/fields for potential follow-up.

• Utilize all available tools and resources effectively to provide relevant information for account resolution.

• Maintain an acceptable level of route maintenance backlog.

• Identify urgent issues and escalate them to management as they arise.

• Collaborate effectively with team members and management, avoiding contributions to unproductive group conflict or negativity.

• Represent the Company positively through professional behavior, attitude, and appearance.

• Adhere to the Company's confidentiality and security policies and procedures.

• Understand and comply with company policies and procedures.

• Perform additional duties as assigned by management.

⛳️ Requirements

• Previous experience in collections is preferred.

• Strong communication skills are essential.

• Basic computer skills are required.

• Customer service skills are necessary.

• Conflict resolution skills are important.

• High attention to detail is required.

🏝️ Benefits

• Health

• Dental

• Vision

• HSA and FSA Accounts

• Voluntary Insurance

• Paid Holidays

• PTO

• 401(k)