Account Representative

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist in the onboarding process for new accounts, which includes setting up digital platforms, integrating EMRs, and providing education on workflows.

• Act as the main point of contact for client inquiries, resolving issues, and offering continuous support for digital utilization.

• Collaborate with Digital Sales Consultants to sustain and enhance accounts through regular communication and review sessions.

• Observe client engagement levels and proactively tackle any adoption gaps, ensuring consistency with company workflows and systems.

• Keep precise records of client interactions in HubSpot and deliver daily reports regarding activities, client feedback, and emerging trends.

⛳️ Requirements

• Excellent skills in customer relationship management and communication.

• Preferred knowledge of digital platforms, EMR workflows, and laboratory processes.

• Capability to manage multiple tasks, prioritize effectively, and work autonomously in a dynamic environment.

• Proficient in CRM systems (preferably HubSpot), communication tools, and reporting mechanisms.

• Preferred: Experience in medical sales, pathology, dermatology, or digital health solutions.

• Bachelor’s degree in Business, Marketing, Sales Operations, or a related field.

🏝️ Benefits

• Recognized as a Great Place to Work certified employer.

• Offers a supportive and inclusive workplace atmosphere.

• Focus on teamwork and innovation.