Account Representative – Absence

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a specialist for ComPsych services with clients, demonstrating a comprehensive understanding of absence management, departmental protocols, and tools.

• Utilize independent judgment and discretion when addressing issues related to assigned accounts.

• Cultivate and enhance relationships with assigned clients, ensuring that the company's objectives are fulfilled and clients' needs are met within the designated book of business.

• Investigate, assess, and resolve client issues while communicating solutions or collaborating on subsequent steps to guarantee customer satisfaction.

• Serve as a reliable advisor to clients during both the implementation phase and after it is completed.

• Retain, grow, and expand the book of business by identifying opportunities to broaden services with additional offerings.

• Assist other Account Managers in servicing large or complex accounts through both verbal and electronic communication.

• Establish and nurture strong working relationships with ComPsych’s business leaders to deliver optimal service to our clients.

• Maintain a professional demeanor to uphold ComPsych’s values and standards consistently.

• Work autonomously while also fostering a positive team environment to effectively serve our clients.

⛳️ Requirements

• Bachelor's Degree preferred.

• A minimum of 1 year of experience in creating and maintaining successful customer relationships is required.

• Experience in Account Management is a plus.

• Familiarity with benefits administration or HR compliance is a plus.

• Proficiency in the Microsoft Office Suite.

• In-depth knowledge of FMLA compliance is a plus.

• Willingness to travel up to 25% of the time.

• Reliable high-speed internet connection and a workspace free from distractions, disruptions, or noise are required.

• Ability to be visible on camera during work-related training sessions, meetings, and/or events.

• Must be capable of sitting or standing at a desk for extended periods while working on a computer.

🏝️ Benefits

• Comprehensive benefits package for full-time employees.

• Statutory paid leave and public holidays.

• Employer-sponsored health and social insurance contributions (where applicable).

• Employee wellbeing programs.

• Access to Employee Assistance Programs (EAP).