Account Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Amazon Catalog & Listing Maintenance: Ensure the accuracy and proper display of product details, images, content, variations, and backend information for Amazon listings through ongoing maintenance and quality assurance.

• Listing Troubleshooting & Case Management: Proactively identify and resolve issues related to listings, such as suppressed products, variation discrepancies, buy box challenges, and backend modifications, including the initiation and management of Amazon support cases as necessary.

• Content & Asset Updates: Facilitate the uploading of new product images, revised content, and other listing assets via Seller Central, flat files, or in-platform tools.

• Account Health & Program Monitoring: Regularly monitor account health, inventory status, Subscribe & Save, and various Amazon programs to ensure products are active, accurate, and well-maintained.

• Operational Task Execution: Assist with day-to-day Amazon operations by completing assigned tasks, addressing one-off updates, and executing action items as flagged by internal team members, consultants, or leadership.

• Process & Task Management: Utilize tools such as Google Workspace, Asana, and internal documentation to track tasks, provide updates, and maintain a well-organized workflow for Amazon account operations.

• Promotions & Deals Execution: Set up and perform quality assurance on Lightning Deals, Coupons, Prime Exclusive Discounts, Vine enrollments, and Best Deals while monitoring promotional performance.

• Review & Customer Feedback Monitoring: Keep track of product reviews and seller feedback, alert brand/CX teams to negative trends, and remove violating reviews in accordance with Amazon policy.

• SOP Documentation: Develop and uphold standard operating procedures and playbooks for recurring Amazon workflows.

⛳️ Requirements

• 3–5+ years of experience in Amazon Seller Central operations, catalog management, or account support.

• Strong expertise in listing quality assurance, backend updates, variation corrections, flat file management, and catalog troubleshooting.

• Experience in managing Amazon support cases and ensuring issues are resolved effectively.

• Comprehensive understanding of account health metrics, suppressed listings, buy box issues, and inventory monitoring.

• Ability to prioritize multiple tasks, manage deadlines, and update tickets in Asana (or similar tools) independently.

• Bachelor's degree (or equivalent experience) in business, marketing, supply chain, or a related discipline.

🏝️ Benefits

• 100% Remote Work – Enjoy the flexibility of working from anywhere in the Philippines.

• Career Growth Opportunities – Acquire hands-on experience, mentorship, and continuous learning.

• Collaborative & Innovative Team – Collaborate with skilled professionals who prioritize excellence.