Account Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate closely with the Account Executive in daily operations.

• Independently oversee customer relationships while providing support.

• Convert customer requirements into actionable internal tasks.

• Identify, evaluate, and relay customer needs to the team.

• Draft comprehensive proposals.

• Organize meetings and presentations.

• Manage multiple customers and projects concurrently while keeping an overall perspective.

• Maintain the CRM system effectively.

• Generate reports and organize data efficiently.

• Continuously seek improvements in internal processes.

⛳️ Requirements

• Completed vocational training or a degree in a technical or business discipline.

• Hands-on experience in Inside Sales or Sales Operations.

• Basic understanding of agile project management.

• Professional experience in an IT setting, preferably within the Microsoft Cloud ecosystem.

• Excellent communication and interpersonal skills.

• Proficient in both written and spoken German and English.

🏝️ Benefits

• Job stability at an innovative cloud services firm.

• 30 days of annual leave.

• Flexible working hours.

• Fully remote work available from anywhere in Germany, or the option to work from an office in Offenbach, Deggendorf, or Hamburg.

• "First Thursday": collaborative on-site working days at or near your location.

• Team and company events.

• Annual company bootcamp at unique locations.

• Choice of smartphone and laptop.

• Customized professional development opportunities.

• Microsoft certifications funded by the company.

• Internal tech community knowledge-sharing sessions every Friday.

• Subsidies for the Deutschlandticket, internet, childcare, and Babbel.

• Corporate benefits.