Account Manager – VIP Clients, APAC

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Act as the main relationship manager for a portfolio of VIP clients, offering a highly responsive, personalized, and top-tier client experience within Binance’s ecosystem.

• Develop strong individual relationships with clients by understanding their trading patterns, business requirements, and service expectations, while providing customized support and account management to foster long-term engagement and loyalty.

• Ensure high availability and responsiveness to assist clients promptly, facilitating smooth communication, swift issue resolution, and consistent coverage for daily account needs.

• Enhance client retention, increase activity growth, and expand wallet share through proactive account management, strategic engagement, and tailored solutions that align with clients’ trading and operational needs.

• Serve as a reliable point of contact for clients, guiding them through Binance’s VIP program, platform features, product updates, and service offerings to guarantee seamless account optimization and an exceptional overall client experience.

• Identify relevant commercial opportunities within Binance’s product range, including Spot, Margin, Futures, Options, OTC, Earn, and other applicable solutions, by aligning product offerings with the distinct needs and preferences of individual clients.

• Monitor client activity, engagement patterns, and account performance to anticipate needs, uncover growth opportunities, and provide data-driven recommendations that enhance client satisfaction and business outcomes.

• Prepare client updates, account reviews, and internal summaries to showcase client performance, service needs, risk considerations, and potential growth avenues.

• Collaborate closely with internal stakeholders, including Product, Business Development, Compliance, Risk, and Operations teams, to advocate for client needs, resolve issues efficiently, and improve the overall VIP client experience.

⛳️ Requirements

• A minimum of 3-5 years of experience in account management or sales within financial or trading institutions.

• Product knowledge gained from experience in exchange, broker, or trading firms.

• Understanding of common trading strategies and the operational methods of trading firms to generate profit.

• Strong client management skills, including the ability to maintain robust relationships, organize client profiles, and incentivize client business activities.

• Excellent communication skills with the ability to adapt to various situations.

• Knowledge of trading systems and APIs is a significant plus.

• Capability to perform well under pressure.

• A passion for cryptocurrency; industry experience is highly desirable.

• Bilingual proficiency in English and Mandarin is required to effectively coordinate with overseas partners and stakeholders.

🏝️ Benefits

• Competitive salary and comprehensive company benefits

• Work-from-home arrangement (the arrangement may vary depending on the nature of the business team's work)