Account Manager – Strategy, Client Growth

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage the daily client relationship for a designated portfolio.

• Serve as the main strategic advisor by comprehending clients’ business objectives.

• Facilitate monthly strategy discussions, performance evaluations, and Quarterly Business Reviews (QBRs).

• Address high-level client concerns and foster trust at the executive level.

• Convert paid social performance metrics from Meta, TikTok, and YouTube into creative briefs and advertising concepts.

• Take responsibility for Net Revenue Retention (NRR) goals across the client base.

• Recognize retention challenges and develop proactive expansion strategies.

• Propose scope enhancements and transition clients from one-off pilot projects to monthly retainers.

• Collaborate with Creative Strategists to pinpoint effective ad hooks and angles, and promote creative iterations, remix bundles, and whitelisting.

• Keep high-level oversight on project milestones through the project manager.

• Align client expectations with internal production capabilities without getting involved in daily execution details.

⛳️ Requirements

• Over 3 years of experience in Account Management or Client Strategy at a performance marketing or UGC agency.

• Comprehensive knowledge of the paid social media landscape.

• Familiarity with Meta and TikTok advertising mechanics, including hook rates, hold rates, and performance drivers.

• Demonstrated success in expanding client accounts and securing retainer renewals.

• Excellent written and verbal communication skills in English.

• Superior presentation abilities.

🏝️ Benefits

• Standard Creative Milkshake Stipends (mental health, healthcare & internet).

• Remote-first and flexible working environment.

• Generous Paid Time Off (PTO).

• A collaborative, creative, and extraordinarily enjoyable team.

• Opportunities for learning and career advancement.