Account Manager – Strategic Sales

This is a fully remote position, open to applicants in India.

📋 Description

• Manage a portfolio of key customers, taking full responsibility for driving long-term revenue growth and customer retention.

• In-depth knowledge of upselling, cross-selling, and renewal strategies within multi-product SaaS offerings.

• Proven track record in identifying expansion opportunities utilizing usage metrics, customer maturity, organizational structure, and business objectives.

• Ability to confidently engage with engineering leaders, technical stakeholders, and economic decision-makers.

• Oversee a specific set of strategic accounts, fully accountable for retention, growth, and net revenue enhancement.

• Cultivate trusted relationships with technical users and executive stakeholders.

• Guarantee predictable renewals by emphasizing value, outcomes, and ROI prior to contract milestones.

• Serve as the primary point of contact across internal teams.

• Ensure robust Salesforce practices to aid in forecasting and informed decision-making.

⛳️ Requirements

• 5-8 years of experience in B2B SaaS environments.

• 2-3 years in a farming or account management role.

• Proven success in meeting and surpassing targets for expansion, renewals, and net revenue retention.

• Recent experience directly related to account management, farming, expansion, and upselling/cross-selling.

• Flexibility to work in region-aligned time zones based on customer requirements.

• Enthusiastic about technology and SaaS; exhibits strong customer-centricity and empathy; a keen desire to thrive in a fast-paced, self-directed startup atmosphere.

• Comprehensive understanding of software SaaS and adjacent business models, with a high level of comfort in selling to and interacting with technical audiences and executive-level stakeholders.

• Global market experience is a plus; previous success in international sales and account management will be viewed favorably.

• Bachelor’s degree required; a background in engineering or technology is preferred.

🏝️ Benefits

• Medical insurance coverage for self, spouse, up to 2 dependent children, and parents or parents-in-law up to INR 5,00,000.

• Gratuity as per the Payment of Gratuity Act, 1972.

• Unlimited time off to encourage our employees to prioritize their well-being, rest, and spend quality time with family and friends.

• A remote-first work environment that enables our staff to work from home.

• Remote-first allowance for home office setup, connectivity, accessories, and co-working spaces, ensuring a fantastic remote work experience.