Account Manager, Strategic

This is a fully remote position, open to applicants in Spain.

📋 Description

• Act as the strategic partner and primary contact for a designated portfolio of high-value enterprise clients.

• Comprehend each client's business objectives and proactively discover new avenues for Mural to deliver measurable impact and ROI.

• Facilitate strategic planning and success evaluations to assist clients in fully utilizing Mural to meet their transformation and collaboration goals.

• Oversee intricate customer relationships involving multiple stakeholders, ensuring engagement and adoption at all levels of the organization.

• Manage renewals and expansion opportunities, promoting customer retention and revenue growth within your accounts.

• Cultivate trusted, consultative relationships with business leaders and champions, becoming a reliable advisor on how Mural aligns with their strategic priorities.

• Work collaboratively across departments including Customer Success, Product, Marketing, and Sales to provide a seamless, world-class customer experience.

• Contribute to the future development of our Account Management organization by refining processes, sharing best practices, and facilitating scalable growth.

• Represent the voice of the customer internally, providing insights that guide product innovation and market strategies.

⛳️ Requirements

• Over 10 years of experience managing enterprise or strategic accounts within a SaaS environment, delivering impactful business results.

• More than 5 years of experience managing multi-million-dollar portfolios with individual accounts exceeding $500K in Annual Recurring Revenue (ARR).

• A demonstrated track record of successfully managing complex renewals, expansions, and executive alignment at the C-suite level.

• Extensive experience working with large, global, matrixed organizations, adept at navigating procurement, governance, and change management processes.

• Strategic and analytical mindset capable of developing multi-year account plans that connect customer outcomes to growth objectives.

• Outstanding executive presence and communication abilities, skilled at influencing and guiding senior stakeholders towards collective success.

• Ability to excel in dynamic environments, shaping best practices, mentoring colleagues, and contributing to the advancement of the go-to-market organization.

• A strong enthusiasm for innovation and continuous learning, consistently seeking ways that emerging technologies can enhance customer transformation.

🏝️ Benefits

• Equal Opportunity: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.