Account Manager – Speech & AI Technologies

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the primary relationship manager for a significant enterprise technology partner in the speech and AI sector.

• Directly engage with client stakeholders from Product, Engineering, ML, Data Science, and Speech teams.

• Convert intricate technical requirements into clear internal delivery plans and execution strategies.

• Ensure that client expectations align with operational capabilities spanning data, engineering, and production teams.

• Exhibit domain expertise in TTS, ASR, transcription workflows, data collection, annotation, and support for model training.

• Provide technical insights during solution design discussions, covering aspects like model accuracy, constraints, scaling, and evaluation methods.

• Safeguard and stabilize existing revenue streams while facilitating responsible growth in line with the client’s technical roadmap.

• Engage in RFP/RFI responses and commercial discussions with an understanding of scope, margin, and delivery risks.

• Collaborate closely with delivery, data operations, engineering, and product teams to ensure a smooth transition from scoping to execution.

• Identify risks early, escalate when necessary, and maintain transparency with all stakeholders.

• Foster long-term trust through responsiveness, clarity, and professionalism in complex enterprise settings.

⛳️ Requirements

• Over 5 years of experience in speech technology, AI/ML services, data annotation, data collection, or language technologies.

• Proven experience working with large technology platforms or enterprise AI clients.

• Technical proficiency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines.

• Robust understanding of annotation workflows, dataset management, and model evaluation concepts.

• Comfortable engaging directly with engineering, ML, and product stakeholders.

• Excellent communication skills with the ability to connect technical and operational teams.

• Strong commercial awareness and structured account management practices in enterprise environments.

🏝️ Benefits

• Competitive base salary

• Flexible working arrangements

• Annual leave plus public holidays

• Private healthcare options

• Life assurance and income protection coverage

• Professional development support and learning opportunities

• International exposure across global teams and clients

• A collaborative, people-first culture within a growing global organization