Account Manager, Southern EU

📋 Description

• Ensure that monthly, quarterly, and annual sales objectives and other key performance indicators for the market are achieved.

• Provide exceptional service and foster strong relationships with customer principals, sales, and education teams, leading to significant brand influence.

• Establish credible and collaborative working relationships with colleagues across various internal functions and channels.

• Develop, implement, and monitor joint business plans aimed at mutual growth for both customers and the company.

• Maintain consistent communication with salon distributor partners regarding all aspects of account management, including promotional briefs, new product launches, in-salon/in-store merchandising, policy updates, terms and conditions, pricing, orders, credits, and after-sales support.

• Regularly report on overall market activities and conditions, as well as sales data and customer activities.

• Personally lead strategy meetings and sales training sessions, both virtually and in person.

• Proactively create, manage, and ensure the accuracy of budgets and forecasts, identifying risks and opportunities while developing contingency plans as needed.

• Visit key salons and pro stores to evaluate opportunities for improvement and provide feedback to distributors and the company.

• Identify opportunities for enhancement within distributor teams, procedures, or processes and collaboratively develop plans to address them.

• Assist distributors in navigating the company's internal systems and processes.

• Influence future professional initiatives and collaborations at both the brand and distributor levels.

⛳️ Requirements

• BSc/BA Hons degree or equivalent, with a minimum of 2:1 or better.

• At least 5 years of experience in account management.

• Required experience in the Professional Hair Care industry.

• Fluency in Spanish or Italian is necessary.

• Outstanding communication skills with cross-cultural sensitivity.

• Experience managing complexity in a dynamic environment.

• Proven experience in managing a business with P&L accountability.

• Demonstrated effectiveness in managing multiple stakeholders to achieve sales and growth.

🏝️ Benefits

• Competitive compensation package.

• Work/Life Balance: Paid holidays, federal holidays, and flexible work schedules.

• Wellness: The company contributes 90% towards employee’s BUPA Supplemental Health Insurance.

• Employee Assistance Program available through Telus Health.

• Financial Well-being: The company contributes 8% of pensionable earnings to the Pension Scheme.

• Professional Development Reimbursement Program: We prioritize career development as much as you do!

• Our culture embodies an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to help celebrate DEI at OLAPLEX.

• Products: Receive twenty (20) free products annually, along with a friends and family discount.