Account Manager – Southeast

This is a fully remote position, open to applicants in United States.

📋 Description

• Taking ownership and executing strategic account plans for a designated portfolio of mid-market law firms, ensuring a balance between retention and expansion growth objectives.

• Generating cross-sell and upsell opportunities by identifying whitespace, promoting new practice adoption, and aligning additional solutions within existing accounts.

• Leading commercial negotiations, including renewals, pricing strategies, contract expansions, and execution of bookings.

• Establishing executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic partner.

• Collaborating closely with Customer Success, Professional Services, Product, and Marketing teams to drive strong adoption, foster client advocacy, and achieve measurable outcomes.

• Upholding disciplined forecasting, maintaining pipeline visibility, and tracking account health metrics within Salesforce.

• Keeping abreast of legal industry trends, shifts in the competitive landscape, and client modernization initiatives to proactively guide clients and discover growth opportunities.

⛳️ Requirements

• Juris Doctor (JD) degree and experience in the legal industry, ideally within a law firm, legal technology company, or corporate legal department.

• Over 5 years of experience in account management, client success, business development, legal operations, or legal technology.

• Strong comprehension of law firm operations, legal workflows, and the landscape of legal technology.

• Proven experience in building relationships with partners, firm leadership, legal operations, and IT stakeholders.

• Demonstrated success in driving client growth, adoption, retention, or expansion opportunities.

• Robust commercial acumen along with consultative relationship management abilities.

• Experience in managing customer activity, pipeline, and forecasting using Salesforce or a similar CRM.

• Bachelor's degree is required; JD is highly preferred.

🏝️ Benefits

• Comprehensive Health/Vision/Dental/Life Insurance.

• 401k Retirement Savings Plan with a company match of up to 4%.

• Enhanced leave for expecting parents; 20 weeks of 100% paid primary leave and 10 weeks of 100% paid secondary leave.

• Flexible time-off policy.

• Company wellness days dedicated to mental health and well-being.

• Access to RethinkCare, a global behavioral health platform.

• Unlimited access to LinkedIn Learning courses.