Account Manager, SMB

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and maintain client relationships to ensure satisfaction and foster long-term loyalty.

• Serve as a trusted consultant by comprehending client needs and aligning them with Patch My PC’s offerings.

• Recognize upsell and cross-sell opportunities to enhance revenue growth and increase account worth.

• Oversee renewals and contract discussions, guaranteeing a smooth client experience.

• Respond to client inquiries, resolve issues, and proactively suggest solutions to boost engagement.

• Remain informed about industry trends and competitor products to provide clients with strategic advice.

• Spearhead customer and partner engagement strategies globally.

• Manage a portfolio of over 600 existing customers and a substantial pipeline of active leads across SMB, Mid-Market, and Channel Partner sectors.

• Take ownership of revenue growth and client retention.

• Collaborate closely with a regionally aligned Customer Engineer and report to a leader based in the US.

• Influence stakeholders, navigate complex agreements, and drive customer results.

⛳️ Requirements

• A minimum of 5 years of experience in customer-facing B2B sales, preferably across SMB to Mid-Market segments.

• Proven ability to manage complex customer relationships from beginning to end while delivering measurable business outcomes.

• Strong commercial insight with a history of meeting or surpassing revenue, renewal, and expansion goals.

• Outstanding communication, negotiation, and stakeholder management abilities.

• A growth-oriented mindset; receptive to feedback, quick to adapt, and consistently seeking improvement.

• Operational proficiency in CRM systems, such as Salesforce, and data-driven sales methodologies.

• Experience in a software sales environment is a plus.

• Background in business development or consultative selling is advantageous.

• Ability to prioritize tasks and effectively manage multiple accounts.

🏝️ Benefits

• Internet Stipend.

• Pension: 200% match up to 10%.

• Death In Service & Income Protection.

• Health & Wellness Benefit.

• Annual Leave.

• Holiday Days.

• Volunteer Days.

• Sick Leave.

• Bereavement Leave.

• Tuition Reimbursement.

• Charitable Donation.

• Matching Gym & Fitness Reimbursement.