Account Manager, Sales Support

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Achieve marketing goals for each client by utilizing branded merchandise solutions.

• Conduct product research and sourcing, and create presentations to deliver recommendations directly to the Account Executive and clients.

• Oversee a portfolio of projects, managing timelines, priorities, costs, and logistical challenges across diverse clients.

• Set client expectations through professional and effective communication regarding project changes, order timelines, and status updates for both internal and external stakeholders.

• Generate creative and precise quotes using innovative product concepts.

• Participate in and manage client pop-up events, demonstrating a willingness to attend and work them if required.

• Establish strong relationships with domestic and international vendors for effective sourcing and quoting strategies, considering both client and company business needs.

• Organize the ordering and return of samples for client presentations.

• Enter sales orders using the company’s proprietary system.

• Maintain accurate and current records of quotes, orders, and art proofs.

• Create reports to monitor open orders and billing progress.

• Perform other duties as required based on business needs.

⛳️ Requirements

• A minimum of 3 years of experience in a project management role.

• At least 5 years of sales support experience in the promotional product industry is essential.

• Highly skilled in Microsoft applications (Word, Excel, Outlook, etc.), particularly PowerPoint.

• Proficient in ERP systems, such as NetSuite.

• Enjoy tackling problems and assisting customers.

• Comfortable making judgment calls and prioritizing workload effectively.

• Possess polished oral, written, and interpersonal communication skills.

• Driven by working in a goal-oriented, deadline-focused team while enjoying autonomy in your work.

• Capable of delivering results under tight deadlines with a high degree of accuracy.

• Curious, adaptable, and good-humored with a positive "can do" attitude.

• Actively engage in giving and receiving appreciative and constructive feedback.

• Eager to learn and willing to take advantage of on-the-job training, additional training programs, career mentorships, and stretch assignments.

• Potential travel 1-2 times a year to client pop-up events, etc.

🏝️ Benefits

• Nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance.

• Additional Voluntary Benefits.

• 401(k) Retirement Savings Plan.

• Health Savings Accounts (HSA).

• Flexible Spending Accounts (FSA).