Account Manager – SaaS Predictive Intelligence

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of and nurture customer relationships after the sale, which includes onboarding, adoption, renewals, and growth.

• Discover upsell and cross-sell opportunities within current accounts and collaborate with leadership to secure growth initiatives.

• Serve as the customer advocate by conveying feedback to the product team and founders to shape the product roadmap and go-to-market strategy.

• Assist in defining and refining Ideal Customer Profiles (ICPs), value propositions, use cases, and account playbooks.

• Ensure accurate maintenance of account data, forecasts, and renewal pipelines within Salesforce.

• Establish a solid foundation for scalable account management and post-sales processes.

• Collaborate across departments to guarantee sustained customer success and retention.

⛳️ Requirements

• 2–5 years of experience in Account Management, Customer Success, or post-sales roles within B2B SaaS or startup environments.

• Demonstrated success in managing renewals and driving account growth.

• Excellent communication, relationship-building, and stakeholder management abilities.

• Ability to thrive in early-stage environments with developing procedures.

• A curious and coachable attitude with a strong inclination towards taking initiative.

• Enthusiasm for building from the ground up alongside the founders.

🏝️ Benefits

• Competitive compensation along with significant equity.