Account Manager – SaaS

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Regularly monitor client interactions through Slack, email, and various CRMs.

• Comprehend customer needs and concerns, providing timely and clear responses with empathy.

• Act as a point of contact for clients regarding their advertising and technical requirements.

• Facilitate communication between clients and Socioh’s design, production, sales/marketing, and technical teams to ensure client needs are fulfilled promptly. Effectively relay project scope, objectives, deliverables, and timelines across teams.

• Oversee multiple discussions/projects at once, prioritizing key accounts.

• Track progress on all accounts using CRM and account management tools to ensure tasks are executed without oversight.

• Test and utilize Socioh’s proprietary software to gain a comprehensive understanding of our application and its integration with Meta.

• Set up advertising catalogs for clients within Socioh’s application.

• Assist with additional tasks as necessary. While collaborating closely with the success team, we maintain flexible internal structures – our team is always ready to contribute wherever they can add value.

⛳️ Requirements

• 3–5 years of experience in customer success, account management, or similar client-facing roles.

• Experience with eCommerce clients or within a marketing/advertising agency setting.

• Ability to work during US hours (EST/PST).

• Exceptional written and verbal English communication skills, with a focus on grammar and clarity.

• Strong attention to detail and excellent organizational abilities.

• Capability to handle multiple clients and projects concurrently.

• Comfortable in a remote, fast-paced startup environment.

• Excellent interpersonal skills with a customer-centric approach.

• Bachelor’s degree.

• Interest in technology, SaaS, or eCommerce platforms.

🏝️ Benefits

• Work from Anywhere

• Competitive Salary (USD)