Account Manager – Renewals

This is a fully remote position, open to applicants in India.

📋 Description

• Manage a high-volume portfolio of Launch accounts.

• Oversee renewals, upsells, and daily customer interactions.

• Assess accounts based on risk and value.

• Monitor the renewal pipeline, provide accurate forecasts, and ensure timely closure of renewals.

• Negotiate terms regarding pricing, discounts, contract duration, and multi-year agreements.

• Identify and capitalize on expansion opportunities, including additional compliance frameworks and plan upgrades.

• Track invoice and payment status and resolve billing issues proactively to prevent churn.

• Utilize CRM workflows, templates, dashboards, and playbooks to handle account volume effectively.

• Collaborate with Customer Success, Sales, Finance, and compliance/audit teams.

• Keep CRM records updated, detailing renewal stages, risk indicators, and negotiation results.

• Provide reports on renewal rates, at-risk accounts, and the expansion pipeline to management.

⛳️ Requirements

• 3–4 years of experience in account management, customer success, renewals, or sales, preferably in a SaaS environment.

• Familiarity with security, compliance, or GRC software is advantageous, but not mandatory.

• A bachelor's degree is preferred; equivalent practical experience is acceptable.

• Strong and assertive negotiation skills.

• Excellent organizational abilities for managing multiple accounts at various stages.

• Proficient with CRM and sales tools, dashboards, structured playbooks, and workflows.

• Effective and concise written and verbal communication skills.

• Ability to evaluate usage, payment status, and renewal date information.

• Resilience in addressing pushback, pricing objections, and account losses.

• Interest in compliance and security, or a willingness to learn about frameworks such as SOC 2 and ISO 27001.

• A proactive mindset for identifying risks before they lead to churn.

• Comfortable acting as the primary contact for smaller customers.

🏝️ Benefits

• 100% remote work.

• Annual co-working allowance.

• USD 1,000 annual budget for learning and professional development.

• Unlimited leave policy.

• Health insurance coverage up to INR 10 lakh for the employee and their family.

• Additional accident protection of INR 10 lakh.

• Life insurance amounting to three times the annual salary.

• INR 35,000 contribution towards workspace setup.

• Commitment to equal opportunity and inclusive hiring practices.