Account Manager, Publisher Success

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee a well-established portfolio of publishers, with an emphasis on retention and expansion.

• Engage with new accounts to cultivate rapport, trust, and sustainable partnerships.

• Actively evaluate potential churn risks and implement strategies to ensure continuous success.

• Represent publisher interests by addressing feature needs, data requests, reporting, and tools.

• Leverage cohort data, trend analysis, and forecasts to deliver customized recommendations.

• Provide regular business reviews and performance insights.

• Ensure consistent and personalized communication with each publisher.

• Monitor client social media accounts to acknowledge publisher achievements and milestones.

• Collaborate with Support Specialists and Engineers to address daily operational challenges.

• Identify trends across accounts, ensuring that essential information is communicated and escalated as needed.

• Maintain an expert-level understanding of Mediavine’s products and services to propose relevant features.

• Analyze performance metrics to discover opportunities for enhancement.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A minimum of 2 years of experience in Customer Success or a relevant field.

• Preferred experience with Mediavine.

• Proven experience working remotely within a distributed team environment.

• Background in a publisher-facing role, emphasizing the development and maintenance of strong client relationships.

• Strong proficiency in Google Suite.

• Familiarity with communication tools like Slack.

• Experience with CRM systems such as Hubspot, Salesforce, etc.

• A proactive approach and a commitment to exceeding expectations for each publisher.

• Strong critical thinking and analytical abilities for effective recommendation tailoring.

• Excellent time management and organizational capabilities, adept at handling multiple tasks.

• Outstanding written and verbal communication skills.

• A positive demeanor, strong work ethic, and a dedication to teamwork.

• Ability to present data convincingly and make well-informed recommendations.

• Willingness to travel to on-site locations for team retreats and the annual all-hands events approximately 20% of the time.

🏝️ Benefits

• Fully remote work environment.

• Comprehensive benefits package including Health, Dental, Vision, and 401k matching.

• Generous paid time off policy.

• Wellness initiatives and Home Office Perks.

• Up to 12 weeks of paid Parental Leave.

• Inclusive Family Forming Benefits.

• Opportunities for professional development.

• Travel opportunities for team gatherings, the annual All Hands retreat, and industry events.