Account Manager, Provider

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for designated provider accounts.

• Take ownership of customer satisfaction, identify potential retention risks, and communicate issues effectively.

• Convert operational performance data into straightforward narratives for customers.

• Lead strategic account planning aimed at value realization and preparing for renewals.

• Gather, document, and prioritize Voice of Customer (VOC) feedback.

• Handle customer-facing escalations and coordinate the internal response team.

• Promote the use of Datavant workflows, digital tools, and standardized offerings.

• Ensure accurate documentation of account details, health indicators, and risk flags.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, Health Information Management, or a related discipline (or equivalent experience).

• 3–5 years of experience in account management, customer success, or healthcare services.

• Excellent communication and relationship management abilities.

• Capability to analyze performance data and convey outcomes to customers.

• Experience with HIPAA-regulated settings is preferred.

• Comfort in navigating a fast-paced, matrixed organization.

• Willingness to travel up to 75% of the time for client meetings (coverage area to be determined later).

🏝️ Benefits

• Health screenings and proof of or completion of various vaccinations.