Account Manager, Provider

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated provider accounts.

• Take ownership of customer satisfaction, identify retention risks, and communicate issues effectively.

• Convert operational performance metrics into clear narratives for customers.

• Lead account planning with a focus on value realization and ensuring renewal readiness.

• Gather, document, and prioritize Voice of Customer (VOC) feedback.

• Manage escalations from customers and coordinate the internal response.

• Promote the adoption of Datavant workflows, digital tools, and standard offerings.

• Keep precise documentation of accounts, health indicators, and risk flags.

• Collaborate closely with Service Delivery to convey performance results and align with customer expectations.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, HIM, or a related field, or equivalent experience.

• 3–5 years of experience in account management, customer success, or healthcare services.

• Excellent communication and relationship management abilities.

• Capable of interpreting performance data and explaining results to customers.

• Familiarity with HIPAA-regulated environments is preferred.

• Comfortable working in a fast-paced, matrixed organization.

• Willingness to travel up to 75% of the time for client meetings.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Additional variable compensation.

• Health screenings and vaccinations may be necessary post-offer for client access.

• Reasonable accommodations will be provided for individuals with disabilities.

• Equal Employment Opportunity protections are in place.