Account Manager – Property Management Services

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct service demonstrations customized for property managers' workflows.

• Guide prospects through actual inspection reports during demonstrations and discovery sessions.

• Assess inbound prospects and direct strategic deals to the CEO.

• Facilitate kickoff calls for new customers and assist them during their initial inspection cycle.

• Hold regular check-ins with current clients to evaluate report quality, gather feedback, and discuss potential expansions.

• Attend US property management conferences (such as NARPM and others) two to four times annually.

• Collaborate with the operations team on scheduling, technician feedback, and report quality assurance.

• Compose clear follow-up notes after each customer call.

• Transform recurring customer inquiries into guides and straightforward documentation.

⛳️ Requirements

• Minimum of 3 years in a customer-facing B2B position (such as customer success, onboarding, implementation, account management, support, or sales).

• Experience working with business clients based in the US.

• Ability to explain and support services or operations that are workflow-intensive.

• Exceptional spoken and written English with a US-neutral accent.

• Confidence in leading live video calls and product demonstrations.

• A tech-savvy, process-oriented approach.

• Strong skills in note-taking, organization, and follow-through.

• A warm, conversational demeanor.

• Openness to coaching and a curiosity about the industries served.

• Direct experience with US property management companies (either in-house, vendor-side, or BPO) is a plus.

• Background in related fields: real estate services, field services, vacation rental management, insurance, or home services is a plus.

• Familiarity with property management software (such as AppFolio, Buildium, Propertyware, Rent Manager, or similar) is a plus.

• Exposure to NARPM (as a member, attendee, or professional connection) is a plus.

• Experience in creating onboarding documentation, FAQs, or short training videos is a plus.

• Previous sales experience (in discovery, demos, pricing discussions) is a plus.

🏝️ Benefits

• Fully remote contractor position.

• Open to applicants from Mexico and Latin America.

• Work aligned with US Central Time business hours.

• Paid time off included.

• Competitive USD compensation based on experience.

• Direct collaboration with the CEO and operations team.

• Opportunity to travel to US industry conferences several times a year (all expenses covered).