Account Manager, Pro AV Production & Staging

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for designated clients.

• Oversee renewals, re-bookings, and nurture long-term client relationships.

• Recognize opportunities to broaden services and enhance account value.

• Collaborate with operations and production teams to guarantee successful event execution.

• Perform client check-ins and follow up after events.

• Keep precise CRM records, account activities, and renewal schedules.

• Identify accounts at risk and assist in implementing retention strategies.

• Work together with sales teams during client transitions.

⛳️ Requirements

• 3–5+ years of experience in account management, client success, or relationship-driven sales.

• Background in Pro AV, live events, audiovisual production, or technical services is preferred.

• Demonstrated capability to retain and develop existing client accounts.

• Excellent communication, organizational, and relationship-building abilities.

• Capacity to manage multiple accounts and priorities in a dynamic environment.

• Familiarity with CRM platforms (HubSpot or similar is preferred).

• Proficiency in Microsoft 365 applications, including Excel and Teams.

🏝️ Benefits

• Health insurance

• Professional development opportunities