Account Manager, Principal Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Propel sustainable and predictable growth: Acquire new business opportunities from designated accounts, maintain client relationships, and guarantee satisfaction through outstanding service delivery.

• Cultivate and strengthen robust relationships with assigned clients, acting as the primary contact and advocate for their needs.

• Comprehend each client’s business goals, challenges, and strategic ambitions to offer customized solutions that align with their vision.

• Organize regular check-ins, quarterly business evaluations, and strategic planning meetings to ensure alignment and foster long-term partnerships.

• Recognize upselling and cross-selling opportunities within client settings.

• Facilitate renewals and contract negotiations, with assistance from commercial leadership as required.

• Establish and execute account strategies in accordance with the guidance provided by the Chief Customer Success Officer (CCO).

• Oversee seamless client onboarding processes in collaboration with delivery and sales teams.

⛳️ Requirements

• Proven extensive experience in account management, development of client relationships, and revenue enhancement.

• Strong proficiency in building inclusive, trusted relationships with business and operational stakeholders.

• Excellent consultative skills with the capacity to proactively identify and address client needs.

• Exceptional problem-solving abilities with a results-oriented mindset.

• Outstanding communication, negotiation, and presentation skills.

• Proficient in analyzing financial metrics and providing data-driven insights.

• Demonstrated capability to manage multi-year accounts in a dynamic environment.

• High degree of autonomy and ability to function with minimal supervision.

🏝️ Benefits

• Compensation for the Account Manager position consists of a base salary along with a variable component directly linked to performance.

• The variable portion is determined by success in three key performance indicators (KPIs).

• Financial Accuracy & Stability: Ensuring accounts are managed accurately, budgets are followed, and financial processes remain stable and reliable.

• Net Promoter Score (NPS): Enhancing client satisfaction and advocacy, as gauged by their willingness to recommend services.

• Account Revenue Growth and Sustainability: Strategically nurturing account growth through innovative solutions and long-term revenue stability.

• Regular check-ins, quarterly business evaluations, and strategic planning meetings to ensure alignment and encourage long-term partnerships.

• Serve as a cultural ambassador, promoting trust-based relationships that reflect values and create a positive client experience.

• Advocate for sustainable growth by aligning client success with long-term partnerships and responsible use of data and AI technology.